The Walls
Are Ready

FAQs

• What access will I have during my reservation?

  Access includes roped climbing areas, bouldering areas, and the cardio and weight zones.  Certain areas or rooms may have additional occupancy restrictions.  Thanks for your patience and assistance in not crowding tight spaces.

• Who is able to use the gym?

  We’re open to all members & their guests, punch card holders and day pass users!

• Can I reserve a time for multiple people at the same time?

  Yes, when reserving your space, it allows you to choose the number of people based on customer type.  Select the member customer type for members and their guests, select punchcard if you have an existing punchcard to use. Select day pass if you are purchasing a day pass to use the gym that day.

• How do I check in/out?

  You’ll check in at the front desk on your way in. At the end of your climbing session, you will need to check out as well.

  For drop-in time periods (weekdays open to 5:15pm), you can check in any time assuming we are under max occupancy. If you will be purchasing a day pass, please note we are not accepting cash at this time – credit cards and mobile payments only.

• Are you taking cash payments?

  No cash payments for now, at this time we are only accepting cards and digital payments like Apple Pay.

• Why do I have to check out?

  Checking out at or before the end of your session is extremely important so we have an up to date occupancy count at all times and helps us with contact tracing.

• Do I make a reservation for myself if I am observing or belaying my child?

  Yes, you will also need a reservation if you are visiting during these hours:

  Movement Climbing + Fitness
  Monday - Friday 5:30PM - 11PM

  Earth Treks
  Monday - Friday 5:30PM - 11PM
  Weekends*

  *Effective October 3, your will no longer need weekend reservations at Earth Treks.

• Can I bring my non-climbing child into the gym?

  For the health and safety of our members and your children, we are asking you to please not bring your child to the gym with you unless they are climbing. Childcare will not be available. This includes toddlers who are observing and infants. We apologize for the inconvenience.

• Can I drop in? How do I know if there is space for me in the gym to climb or workout?

  Yes! We are accepting drop-ins anytime we are open, up to our max occupancy. During any reservation time slots, if we have not pre-booked to max occupancy, we will also accept drop-ins on the day of. Be sure to check our occupancy meter to see how busy the gym currently is. Bookmark this page on your phone or computer and you’ll get live updates of how full we are so you can plan your day. Or book a time during our reservation slots to guarantee a space ahead of time.

• Is the cardio and free weight area open?

  Yes. We just ask that you bring your own towel and that you wipe down the equipment with provided disinfectant before and after you work out. We are also conducting frequent cleanings of this equipment. In addition, there may be slight modifications to available equipment.

• Are rentals available?

  Rentals are available, but we strongly encourage you to bring your own gear. Liquid chalk will also be available for rent or purchase.

• Are lead ropes still available?

  We will have very limited numbers of lead ropes available per session so we encourage you to bring your own lead rope to ensure you have easy access to our lead routes. All lead ropes must measure 40M or longer to be used in our facilities.

• Why can’t I use loose chalk?

  Our understanding of how COVID-19 spreads is constantly evolving, but airborne transmission is believed to be the primary way the virus is spread. By eliminating loose chalk, we are trying to limit airborne dust. Liquid chalk contains alcohol and limits dust. Liquid chalk will be available for rent or purchase.

• Am I supposed to wear a mask while climbing or working out?

  Yes. We know this isn’t an easy ask of you all, but we’ve made this decision to prioritize the health of our team members and community. Studies show that airborne droplets are the primary driver for spreading COVID-19, so to minimize the risk of the spread of COVID-19, the CDC recommends wearing a mask.

• So, we have to wear a mask at all times – what exactly qualifies as a mask?

  An acceptable mask is any face covering that covers your mouth and nose. It can be made of cloth/fabric but should not have holes. Wearing a mask protects others by reducing respiratory droplets that are expelled, so a mask should cover snugly around the sides of the face and under your chin to prevent slipping. Masks with valves should not be used as they allow droplets out of the mask, defeating the mask’s one important purpose, protecting those around you. Check out CDC Mask Guidance for best practices.

• I am ready to go back to the gym! How do I unfreeze my account and turn on my membership?

  When you book your first reservation or for drop-ins, upon your first check-in, your account will be reactivated.

• When will I receive my first charge? Will my membership be prorated?

  The prorated amount for the rest of the calendar month will be added to your account as of the date of your first reservation. Once you unfreeze, billing resumes on the 1^st of the upcoming month, and the prorate amount from unfreezing and the current month will bill on the 1^st..

• How are March credits being applied?

  March credits will be applied to your first billing once you’ve reactivated your account. Credits will also be applied towards any freeze fees once the freeze fees resume on November 1 (freezes are $8/member/month).

• I am not ready to go back to the gym, what do I need to do to freeze my account?

  We completely understand. You do not need to take any action, your account was automatically frozen when we closed in March. Freeze fees were waived when we closed and will resume billing freeze fees for all frozen members ($8 per member per month) beginning November 1, 2020.

• Can we bring friends/family to the gym to observe?

  Yes, please check the occupancy meter above and if there is space in the gym, your friends/family are welcome to come and observe.

• I purchased a Groupon before you closed, now what?

  If you already redeemed the class portion of your Groupon, you can check-in as a pass holder. We are also still honoring the waived initiation fee when you choose to become a member. In addition, you can apply your Groupon “dollars” toward a membership immediately. Please contact membership@el-cap.com to complete this transaction.

  If you have not redeemed your Groupon, we will extend the expiration date and will allow you to book a space in a class as soon as we start offering classes. Please stay tuned.

• I made a purchase during your online auction for the Chalk Bag Fund, when can I schedule my class/program?

  If you won a private instruction or a course, we will reach out to each auction winner to schedule the class within three months of our reopening date. We have some limitations on providing instruction and classes with county and state COVID-19 guidelines and will work with you within these parameters.

  If you won a custom climb or a session with a setter, the route setters will reach out to you directly to schedule your custom climb within three months of our reopening.

   

• How long will these policies last?

  Great question and we hear you – these changes and guidelines are not permanent. As we continue to move toward our new normal, we will be guided by and comply with local county guidelines and we will keep members updated via the member newsletter, social media and our website.